EAG Seminar Programme
Bacta and EAG are pleased to present a series of high value, informative sessions addressing the key issues of the day.
Tuesday 15th January
10.45am - 11.15am
Self Exclusion - How customer facing staff handle requests from customers to self- exclude.
The sessions will cover what to say; how to deal with angry request and what is the purpose of the self-exclusion conversation with the customer.
11.30am - 12.00pm
Local Risk Assessments
How to mitigate the local risks to the licensing objectives. Local area profiles and expectations from a local authority.
1.00pm - 1.30pm
'Sometimes it's more than a game'
Identifying and supporting individuals experiencing problematic gambling
1.45pm - 2.15pm
What is dementia? Can we create a dementia friendly environment?
A discussion and activity focusing on five key messages about dementia.
An understanding of some of the issues that may impact on your customers.
3.15pm - 4.15pm
Cashless Systems in FEC
4.30pm - 5.30pm
"Amusements - The Italian mistake"
Presented by Gioco News
This session will review the current situation in the battle to save Redemption in Italy. Several Italian regions are banning ticket Redemption on the basis that they consider it to be a kind of “gambling for minors.”
The situation is worthy of international attention on the basis that should this abolitionist principle be approved throughout Italy, then there may be a risk that it could be imitated in other countries.
Moderator: David Snook - Intergame
Panel: Alessio Crisantemi - Gioco News
Jason Frost - President Euromat
Wednesday 16th January - EAG Technology Innovation Day
Comprising the key elements that are shaping the leisure entertainment and amusement sector.
11am - 12pm
Digital Technologies Benefit
A thought provoking session that will outline the key factors driving video amusement, Videmption and the other elements of current tech play in the amusement sector.
Kevin Williams - KWP - overview of the current immersive entertainment scene and the issues driving business
Justin Burkes - SEGA International - embraced VR in the Western business representing LAI's 'Virtual Rabbids', what are their feelings about market against their traditional business.
Alex Lurie - Vertigo VR - developer of the new 'Flyser', looking at both an operations and development perspective on the market.
2pm - 3pm
Looking at what is driving VR AR and the emergence of XR in the scene and how best to operate this - with presentations from operators and manufacturers of the latest tech.
Leif Peterson - Hologate - most successful VR system 'Hologate', and how to keep the success rolling.
Devi Kolli - AiSolve - developer of 'WePlayVR', how working with amusement distributor and supporting the market works.
Martin Howe - Immersivity - operators of the 'Paraglide', recent installation on seaside pier and amusement, how this works.
Julien Henrico - VEX Solutions - developer of the 'VEX' system and new racer, looking at entering the amusement market.
3.30pm - 4.30pm
Invigorating the Millennials
Looking at the trends and applications that are driving new audiences to the entertainment venue, and how this needs to be redefined to survive in a changing landscape.
Paul Collimore - Immotion - back for a second year, looking at Immotions success in starting VR group and impact on market
Thomas Hamilton - RUSHVR - startup VR arcade in Milton Keynes, looking at the pitfalls and issues of new business in current market.
Matthew Bradley - BANDAI NAMCO - amusement distributors perspective on VR, and working with Hollywood bowl on VR ZONE].
Thursday 17th January
11am - 12pm
Exceeding visitor expectation motivate your staff to deliver outstanding guest experiences.